Frequently Asked Questions

Are all items in good condition?

Yes. Every item is carefully checked before being accepted into our boutique. We only stock clean, quality clothing in excellent condition.

How often do you add new stock?

New arrivals are added regularly, so there's always something new to discover. We recommend checking back often so you don't miss out.

Can I reserve an item?

Unfortunately, we don't hold or reserve items. Our stock is unique, so if you love it, we recommend purchasing it before someone else does.

Are there multiple sizes available?

Because every item is unique, most pieces are one-offs. Once they're sold, they're gone.

How do I search for my size?

You can browse by size, brand, category, colour or style using our website filters, making it easy to find exactly what you're looking for.

What brands do you stock?

Our range changes daily, but you'll find a mix of popular high-street labels, boutique brands and designer pieces.

Can I return an item?

Please choose carefully, as our items are sold on behalf of individual clients. Returns are only accepted where required under the Consumer Guarantees Act, for example if an item has been significantly misdescribed.

Do you offer shipping?

Yes. We ship throughout New Zealand, with shipping costs calculated at checkout.

Can I collect my order?

Yes. Local collection is available. Simply select the pickup option during checkout if it's offered.

How do I know if an item will fit?

We recommend checking the measurements and garment description provided with each listing. If you have any questions before purchasing, feel free to get in touch.

Will you restock the same item?

No. Most items are one-of-a-kind, meaning once they're sold they're unlikely to become available again.

How do I know when new arrivals are added?

Follow us on social media or sign up to our mailing list to be the first to hear about new arrivals and special collections.

Consignor FAQ (for people wanting to sell)

How does consignment work?

Complete our consignment form, book a drop-off time, and bring in up to 20 clean, quality items. We'll photograph, display, market and sell them for you.

Who decides the prices?

You do. You know your clothing best, so you choose the selling price for each item.

What commission do you charge?

We operate on a simple 50/50 consignment model. Once your item sells, the proceeds are split equally between you and DB Reracked.

How many items can I bring?

Up to 20 items per consignment appointment.

What clothing do you accept?

We accept clean, modern clothing in excellent condition with no stains, damage, excessive wear or odours.

What happens if my items don't sell?

Any unsold items can be collected at the end of the agreed consignment period, or you may choose to donate them if you prefer.

How and when do I get paid?

Once your items have sold, your share will be paid according to the terms outlined in your consignment agreement.

Can I see my own clothing online?

Yes. Your items will appear in your own dedicated online collection, making it easy to share your "rack" with friends and family.